Last Updated: 10 November 2026
1. Introduction
Welcome to Curtains and Blinds Kenya.
These Terms and Conditions govern your access to and use of our website, products, and services available through https://curtainsandblindskenya.co.ke/.
By accessing our website, submitting an inquiry, requesting a quotation, placing an order, or purchasing our products and services, you agree to comply with these Terms and Conditions.
Please read them carefully before making a purchase or engaging our services.
In these Terms and Conditions, the terms “we”, “us”, and “our” refer to Curtains and Blinds Kenya, while “you”, “your”, and “customer” refer to individuals, businesses, or organisations purchasing or requesting our products and services.
2. Our Products and Services
Curtains and Blinds Kenya specialises in the supply, custom manufacturing, installation, repair, maintenance, and cleaning of window furnishing products.
Our products and services include:
- Custom-made curtains and sheer curtains
- Blackout curtains
- Roller blinds
- Zebra blinds
- Vertical blinds
- Venetian blinds
- Roman blinds
- Wooden blinds
- Motorized blinds
- Curtain rods and rails
- Juakali curtain rods and brackets
- Curtain holders and decorative finials
- Bendable curtain rails
- Window films
- Curtain and blind accessories
- Professional measuring and site surveys
- Curtain and blind installation
- Repairs and maintenance
- Curtain and blind cleaning services
Product availability, specifications, colours, sizes, materials, and designs may vary depending on stock availability and manufacturing requirements.
We reserve the right to update, modify, or discontinue products and services where necessary.
3. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date.
However:
- Product colours may appear slightly different depending on your screen settings and lighting conditions.
- Fabric textures, patterns, and finishes may vary between production batches.
- Product dimensions and specifications are subject to the details provided on individual product listings or quotations.
- Some products may be subject to availability.
- Custom-made products may have slight variations due to manufacturing processes and material characteristics.
Customers are encouraged to contact us for clarification before placing orders where product specifications or suitability are uncertain.
4. Quotations and Pricing
All quotations are based on the product specifications, measurements, materials, and services agreed upon at the time of preparation.
Our quotations may include:
- Product costs
- Custom manufacturing charges
- Installation fees
- Delivery charges, where applicable
- Additional accessories
- Other agreed service costs
Unless expressly stated otherwise, quotations are subject to confirmation and may be revised if project requirements, measurements, product specifications, or material costs change.
Quotations are valid for the period indicated on the quotation document. Where no validity period is specified, customers should confirm the quoted prices before making payment.
We reserve the right to correct genuine pricing or listing errors.
5. Ordering and Order Confirmation
Customers may place orders through our website, telephone, WhatsApp, email, or other approved communication channels.
An inquiry or quotation request does not automatically constitute a confirmed order.
An order will be considered confirmed once:
- The customer has agreed to the product specifications and quotation.
- The required measurements and design details have been confirmed.
- Any applicable deposit or payment requirements have been fulfilled.
- We have acknowledged acceptance of the order.
Customers are responsible for reviewing all order details before confirmation.
6. Custom Manufacturing
We provide custom manufacturing for curtains, blinds, and selected window furnishing products based on customer requirements.
Before manufacturing begins, customers should confirm:
- Fabric selection
- Colours and patterns
- Product dimensions
- Curtain or blind design
- Mounting preferences
- Accessories and finishing details
- Other agreed specifications
Once custom manufacturing has commenced, changes to the order may not be possible or may attract additional charges.
Because custom-made products are manufactured to individual specifications, they may not qualify for returns or exchanges due to a change of mind or incorrect preferences supplied by the customer, subject to applicable consumer protection laws.
Where a product is defective, incorrectly manufactured against the confirmed specifications, or otherwise fails to meet applicable legal requirements, the customer’s statutory rights remain unaffected.
7. Site Surveys and Professional Measurements
We may offer free site surveys to assess customer requirements and recommend suitable window treatment solutions.
Our measuring services are intended to ensure accurate product sizing and appropriate installation planning.
Customers are expected to:
- Provide accurate property and project information.
- Ensure access to the relevant windows during scheduled visits.
- Communicate any unusual window structures or installation restrictions.
- Inform our team of any relevant structural or access concerns.
Where measurements are taken by our team, the measurements recorded and confirmed for the order will form the basis of manufacturing.
Where customers provide their own measurements, they are responsible for ensuring that the information supplied is accurate.
Any additional manufacturing or installation costs arising from incorrect customer-supplied measurements may be quoted separately, subject to applicable consumer protection laws.
8. Payments and Deposits
Payment terms will be communicated in the quotation, invoice, or order confirmation.
Depending on the nature of the order, we may require:
- Full payment before delivery or collection.
- A deposit before custom manufacturing begins.
- Part payment before installation.
- Settlement of the outstanding balance upon completion or as otherwise agreed.
Customers must follow the payment instructions provided by our authorised representatives.
Orders requiring custom manufacturing may not proceed until the agreed deposit has been received.
Any changes to the agreed order may result in additional charges.
All applicable taxes and other charges will be communicated to the customer as required by law.
9. Delivery and Collection
We may arrange delivery of products to customer-specified locations, subject to availability and agreed delivery arrangements.
Customers are responsible for providing accurate delivery information, including:
- Recipient name
- Contact telephone number
- Delivery address
- Relevant access instructions
Delivery timelines are estimates and may be affected by stock availability, manufacturing schedules, transport arrangements, weather conditions, or circumstances beyond our reasonable control.
Customers should inspect delivered products upon receipt and report any visible damage, missing items, or discrepancies within a reasonable period.
Delivery charges, where applicable, will be communicated before order confirmation.
10. Installation Services
We provide professional installation services for curtains, blinds, curtain rods, curtain rails, window films, and related accessories.
Installation arrangements will be agreed upon before work begins.
Customers are responsible for:
- Providing access to the installation site.
- Ensuring the installation area is reasonably clear.
- Disclosing concealed electrical wiring, plumbing, or other potential hazards where known.
- Informing our team of unusual wall, ceiling, or window conditions.
- Ensuring that the property is accessible at the agreed installation time.
Additional work arising from unforeseen structural conditions, special mounting requirements, or changes requested during installation may attract additional charges, subject to customer approval.
We will take reasonable care when carrying out installation work and aim to complete every project to an appropriate professional standard.
11. Repairs and Maintenance
Our repair and maintenance services are intended to restore the functionality and condition of existing curtains, blinds, curtain rods, rails, and related accessories.
The availability and cost of repairs will depend on:
- The type of product.
- The nature of the damage.
- Availability of replacement components.
- The age and condition of the existing installation.
- The labour and materials required.
We may inspect a product before confirming whether it can be repaired.
Where repairs are not practical or economical, we may recommend replacement options.
Any repair costs will be communicated before the work is undertaken.
12. Cleaning Services
We provide cleaning services for selected curtains, blinds, and window furnishing products.
Cleaning methods will depend on the material, fabric type, product construction, and manufacturer’s care recommendations.
Customers should inform us of any known fabric sensitivities, previous damage, stubborn stains, or special cleaning instructions.
Although reasonable care will be taken during cleaning, certain stains, discolouration, fabric deterioration, or existing damage may not be completely reversible.
We will advise customers where a particular cleaning method may carry additional risks.
13. Cancellations, Returns and Refunds
We understand that circumstances may change after an order has been placed.
Our cancellation, return, and refund arrangements are subject to the nature of the product or service and applicable consumer protection laws in Kenya.
Standard Products
For standard, unused products, customers may request a return or exchange subject to the applicable return conditions and approval.
Products should be returned in their original condition, with all supplied accessories and packaging where reasonably available.
Custom-Made Products
Custom-manufactured curtains and other made-to-measure products are produced according to customer-approved specifications.
Cancellations or changes after manufacturing has commenced may not be accepted where production costs have already been incurred.
However, this does not affect customers’ statutory rights where products are defective, incorrectly supplied, or otherwise fail to comply with applicable legal requirements.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrectly supplied product, contact us as soon as reasonably possible with your order details and supporting photographs where available.
We will assess the matter and provide an appropriate remedy in accordance with applicable consumer protection laws.
Refund Processing
Where a refund is approved, the applicable amount and refund method will be communicated to the customer.
Refund processing timelines may depend on the original payment method and payment service provider.
Nothing in this section limits any rights or remedies available to customers under Kenyan law.
14. Product Warranties and After-Sales Support
Any manufacturer warranty or product-specific warranty will be communicated where applicable.
Warranty coverage may depend on the product, manufacturer, installation requirements, and conditions of use.
Unless expressly stated in writing, we do not guarantee that every product will be covered by a manufacturer warranty.
Customers should retain their receipts, invoices, and order confirmations for warranty and after-sales inquiries.
Warranty coverage does not ordinarily extend to damage resulting from misuse, negligence, unauthorised modifications, improper handling, or normal wear and tear, subject to applicable law.
15. Website Use
By accessing our website, you agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with website functionality or security.
- Submit false or misleading information.
- Copy or reproduce website content for unauthorised commercial purposes.
- Upload malicious software or harmful content.
- Engage in activities that may disrupt the website or affect other users.
We reserve the right to restrict access to our website where misuse or security concerns arise.
16. Intellectual Property
Unless otherwise stated, the content published on our website, including text, photographs, product descriptions, graphics, logos, designs, and other materials, is owned by or licensed to Curtains and Blinds Kenya.
You may view and use website content for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without obtaining prior written permission from the relevant rights holder.
17. Limitation of Liability
We take reasonable steps to provide quality products and professional services.
However, to the extent permitted by applicable law, we shall not be responsible for:
- Delays caused by circumstances beyond our reasonable control.
- Incorrect information supplied by customers.
- Damage resulting from improper product use or unauthorised modifications.
- Issues arising from structural conditions that were not disclosed or reasonably identifiable before installation.
- Temporary website interruptions or technical failures.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by Kenyan law, including liability relating to statutory consumer rights.
18. Force Majeure
We shall not be held responsible for delays or failure to perform obligations where such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Transport disruptions
- Public emergencies
- Supply chain interruptions
- Industrial action
- Other unforeseen events beyond our reasonable control
Where such circumstances occur, we will make reasonable efforts to communicate any resulting changes to affected customers.
19. Privacy and Data Protection
We respect the privacy of our customers and website visitors.
Any personal information collected through our website, contact forms, telephone calls, email, or other communication channels will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.
For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.
20. Changes to These Terms and Conditions
We reserve the right to update or amend these Terms and Conditions when necessary to reflect changes in our business operations, products, services, or applicable laws.
Updated versions will be published on this page together with the revised date.
Customers are encouraged to review this page periodically.
Changes will not retrospectively remove rights or remedies that customers have already acquired under applicable law.
21. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
In the event of a disagreement, we encourage customers to contact us first so that we can attempt to resolve the matter through direct communication and mutual agreement.
Where an amicable resolution cannot be reached, the matter may be referred to the appropriate dispute resolution mechanisms or competent courts in Kenya.
22. Contact Information
For questions regarding these Terms and Conditions, product inquiries, quotations, orders, deliveries, installations, repairs, or other services, please contact us using the details below.
Curtains and Blinds Kenya
Physical Address:
Stanbank Building, Along Moi Avenue, Opposite Moi Avenue Chicken Inn, 2nd Floor, Room 44, Nairobi, Kenya.
Telephone: +254 712 439 139
Email: sales@curtainsandblindskenya.co.ke
Website: https://curtainsandblindskenya.co.ke/
Business Services:
- Supply of curtains and window blinds
- Custom curtain and blind manufacturing
- Curtain rods, rails, and accessories
- Window film supply and installation
- Professional measuring and installation
- Repairs and maintenance
- Curtain and blind cleaning
Thank you for choosing Curtains and Blinds Kenya. We appreciate your business and look forward to providing quality window furnishing solutions for your home or commercial space.