Last Updated: 10 November 2026
1. Introduction
Welcome to Curtains and Blinds Kenya. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, making inquiries, requesting quotations, purchasing products, or using our services.
This Privacy Policy explains how we collect, use, store, protect, and manage your personal information when you visit https://curtainsandblindskenya.co.ke/ or interact with our business.
We are committed to handling your personal information responsibly and in accordance with the applicable laws of Kenya, including the Data Protection Act, 2019, and its associated regulations.
By using our website or engaging with our services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect different types of personal information depending on how you interact with our website and services.
A. Personal Information
When you contact us, request a quotation, or place an order, we may collect:
- Full name
- Phone number
- Email address
- Physical or delivery address
- Business or company name, where applicable
- Project location
- Other contact details you voluntarily provide
B. Project and Service Information
To provide accurate quotations and professional window furnishing services, we may collect:
- Window measurements and dimensions
- Property or project details
- Preferred curtain and blind designs
- Product preferences and specifications
- Installation requirements
- Photographs of windows or interior spaces shared with us
- Information relating to repair, maintenance, and cleaning requests
C. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Website navigation and browsing activity
- Date and time of website visits
- Referring website addresses
This information helps us understand how visitors use our website and improve its functionality and performance.
3. How We Collect Your Information
We collect personal information through various channels, including:
- Website contact forms
- Quotation request forms
- Email communications
- Telephone calls
- WhatsApp messages
- Direct customer inquiries
- Site surveys and consultations
- Product purchases and service bookings
- Cookies and website analytics tools
We only collect information that is reasonably necessary for the purposes explained in this policy.
4. How We Use Your Personal Information
Curtains and Blinds Kenya uses the information collected for legitimate business and service-related purposes, including:
Customer Communication: Responding to inquiries, answering questions, providing product information, and communicating with customers.
Quotation Preparation: Preparing quotations for curtains, window blinds, curtain rods, window films, accessories, and installation services.
Site Surveys and Measurements: Arranging site visits, recording measurements, assessing project requirements, and recommending suitable window treatment solutions.
Order Processing: Managing product orders, confirming purchases, arranging deliveries, and coordinating installations.
Service Delivery: Providing custom manufacturing, installation, repairs, maintenance, and cleaning services.
Customer Support: Handling complaints, resolving service issues, and providing after-sales assistance.
Website Improvement: Understanding visitor behaviour, improving website content, monitoring performance, and enhancing user experience.
Marketing and Promotions: Sharing product updates, special offers, new arrivals, and relevant promotional information where permitted by law or where you have provided the necessary consent.
Legal Compliance: Meeting applicable legal, regulatory, accounting, and business obligations.
5. Sharing Your Personal Information
We respect your privacy and do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Installation technicians and service personnel
- Delivery and logistics providers
- Payment service providers
- Website hosting companies
- Website maintenance and technical support providers
- Email and communication service providers
- Website analytics and advertising platforms
- Professional advisers and relevant regulatory authorities where legally required
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection safeguards are maintained.
We only share information necessary for the relevant business purpose.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small text files stored on your device when you visit a website.
We may use cookies to:
- Remember website preferences
- Improve website functionality
- Understand how visitors interact with our pages
- Analyse website traffic and performance
- Support marketing and advertising activities where enabled
Some cookies may be provided by third-party services such as Google Analytics or other website performance tools.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Where required, we will request consent before using non-essential cookies.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorized access
- Loss or theft
- Accidental disclosure
- Unauthorized alteration
- Destruction
- Misuse
These measures may include restricted access to information, secure website connections, password protection, system monitoring, and appropriate security practices.
Although we take reasonable steps to protect your information, no website, electronic communication, or internet-based storage system can be guaranteed to be completely secure.
8. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
The retention period may depend on:
- The nature of your inquiry or transaction
- Whether you have purchased products or services
- Ongoing customer support requirements
- Legal and accounting obligations
- Dispute resolution requirements
- Applicable regulatory requirements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal retention obligations.
9. Your Data Protection Rights
Under Kenya’s Data Protection Act, 2019, you have certain rights regarding your personal information.
These include:
Right to Be Informed: You have the right to know how and why your personal information is collected and used.
Right of Access: You may request access to the personal information we hold about you.
Right to Rectification: You may request corrections to inaccurate, incomplete, or misleading personal information.
Right to Erasure: You may request deletion of your personal information where applicable under the law.
Right to Object: You may object to the processing of your personal information in circumstances provided for by law.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent.
Right to Data Portability: Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing: You may request restriction of certain processing activities where permitted by law.
To exercise any of these rights, contact us using the details provided below. We may need to verify your identity before processing your request.
10. Marketing Communications
We may occasionally send you information about our products, services, offers, and promotions.
These communications may relate to:
- New curtain and blind designs
- Window furnishing products
- Special offers and promotions
- New product arrivals
- Installation and maintenance services
- Business updates
You can opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.
Opting out of marketing communications will not prevent us from sending essential information relating to an existing order, quotation, or service request.
11. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, payment services, or other third-party services.
These websites operate independently and have their own privacy policies and data handling practices.
Curtains and Blinds Kenya is not responsible for the privacy practices, security, or content of external websites.
We encourage visitors to review the privacy policies of third-party websites before submitting personal information.
12. International Data Transfers
Some of the third-party services we use may store or process information on servers located outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer complies with applicable Kenyan data protection requirements and that appropriate safeguards are in place.
13. Children’s Privacy
Our website and services are primarily intended for adults, homeowners, businesses, and individuals seeking window furnishing products and services.
We do not knowingly collect personal information directly from children without the required parental or guardian involvement and consent where applicable.
If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to address the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, or applicable data protection laws.
Any updates will be published on this page, together with the revised date.
We encourage visitors to review this page periodically to stay informed about how we protect personal information.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us using the details below.
Curtains and Blinds Kenya
Physical Address:
Stanbank Building, Along Moi Avenue, Opposite Moi Avenue Chicken Inn, 2nd Floor, Room 44, Nairobi, Kenya.
Telephone: +254 712 439 139
Email: sales@curtainsandblindskenya.co.ke
Website: https://curtainsandblindskenya.co.ke/
For privacy-related inquiries, please use the email subject Data Protection and Privacy Request so that we can identify and direct your request appropriately.
16. Applicable Law
This Privacy Policy is governed by the laws of the Republic of Kenya, particularly the Data Protection Act, 2019, and applicable regulations.
Any matters relating to the collection, processing, storage, and protection of personal information shall be handled in accordance with applicable Kenyan laws.
Thank you for trusting Curtains and Blinds Kenya. We are committed to respecting your privacy and protecting your personal information.